Privacy Policy

This Privacy Policy describes how Frame Atölye (the "Site", "we", "us" or "our") collects, uses and shares your personal information when you visit the site, use our services, make a purchase from frameatolye.com (the "Site"), or otherwise communicate with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and sharing of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, to provide, develop or improve the Services, to comply with applicable legal obligations, and to enforce applicable terms of service.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

The information you submit directly to us through our Services may include:

• Contact details, including your name, address, telephone number and e-mail address.
• Order information, including your name, billing address, shipping address, payment confirmation, e-mail address and telephone number.
• Customer support information, including the information you choose to provide when contacting us, for example when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to share this information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Our payment processors, who collect your payment information (e.g. bank account, credit or debit card details, billing address) in order to process your payment, in order to fulfil our contract with you, so that we can fulfil your orders and provide you with the products or services you have requested.
• When you visit our Site, open or click on e-mails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the Third-Party Websites and Links section below.

How We Use Your Personal Information

• Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfil our contract with you, including to process your payments, fulfil your orders, send you notifications relating to your account, purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, and other features and functions relating to your account.
• Marketing and Promotion. We may use your personal information to send you marketing and promotional communications by e-mail, text message or post. You can stop receiving these at any time using the unsubscribe link in the e-mails we send you. We do not share your personal information with third-party advertising networks for this purpose.
• Communicating With You and Service Improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and to better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit our service providers to use Cookies on our Site in order to measure and improve our Services. We do not share information collected through Cookies with third parties for advertising purposes.

Most browsers accept Cookies automatically by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

How We Share Personal Information

In certain circumstances, we may share your personal information with third parties for the performance of a contract, for legitimate purposes and for other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
• With your permission, when you direct, request or otherwise consent to us sharing certain information with third parties, such as to ship you products or through your use of social media widgets or login integrations.

Such sharing takes place solely for the purpose of carrying out the operations described above and is limited to that purpose.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Share Personal Information":

We do not use or share your sensitive personal information without your consent or for the purpose of inferring characteristics about you.

We Do Not Sell Your Personal Information

We never sell your personal information. We do not sell, rent or trade your personal information to third parties, and we do not share it with third parties for advertising or marketing purposes. Your personal information is processed solely for the purposes listed above and is limited to those purposes.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed in the Services.

Security and Retention of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security". In addition, the information you send us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right of Access / To Know: You may have the right to request access to the personal information we hold about you, including details about the ways in which we use and share your information.
• Right to Delete: You may have the right to request that we delete the personal information we hold about you.
• Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right of Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to request that we stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our refusal.
• Managing Communication Preferences: We may send you promotional e-mails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in the e-mails we send you. If you opt out, we may still send you non-promotional e-mails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your e-mail address or account details, to verify your identity before providing a substantive response to the request. In accordance with applicable law, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorised them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority.

Transfer of Data Abroad

We do not transfer your personal information abroad. Our Services are directed at Türkiye and our delivery area is limited to within Türkiye.

Should a situation requiring the transfer of personal information abroad arise in the future, such transfer will be carried out in accordance with the conditions set out in Article 9 of Law No. 6698 on the Protection of Personal Data, and this Privacy Policy will be updated accordingly.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please e-mail us at info@frameatolye.com.